Customer Satisfaction

Customer satisfaction really is our top priority. We love making leather goods, but if no one uses them or they aren't happy, then nothing else really matters.

We recently received a pair of sandals for resoling, from a happy customer in Seattle. Her letter made our week. She writes, “I remember being greeted with kindness by one of the Martinez family. The sandals ended up being one of the wisest clothing purchases I’ve ever made. I have worn them everywhere, including riding bikes in Portland, walking the streets in Rio de Janiero, and exploring the shores of Lake Washington. These shoes have served me well: comfortable, beautiful, and classic.”

Thanks for sharing your experiences and may these sandals accompany you on countless more adventures.

The Martinez Family