Returns and Exchanges

Please contact Orox (hello@oroxleather.com) for a return authorization before returning any items to us.  Returns that are shipped to us without prior authorization will be returned to the sender.  

Orox will fix or replace at our option any item that is determined by us to be defective. You may return an item within seven (7) days of its purchase or receipt for a refund of its purchase price. You may exchange your item for a different finish or for a different product or products within thirty (30) days of its purchase or receipt.*

Orox will only accept items for refund or exchange that have not been worn, used, or altered. If additional costs apply for a price difference you will be contacted for your credit card information, as we do not retain credit card information from our customers.There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. There are no refunds of shipping costs on packages returned. Only cost of goods will be refunded. 
 

*Products purchased between November 15th and December 25th have an extended refund and exchange window -- until January 1st for refunds and until January 15th for exchanges -- in order to accommodate holiday gift-giving. Please include your gift receipt for these items.

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